FAB Customer Care – Quick Contact Details (Official)

FAB customer care provides 24/7 support for account issues, lost or blocked cards, online banking problems, and service complaints. Customers can contact FAB via phone, WhatsApp, or email, with emergency card services available at all times, including weekends and public holidays.

Need urgent help? Use the verified FAB customer care contact details below.

FAB Customer Care Contact Information

  • Phone (UAE): 600 52 5500
  • Phone (International): +971 2 6811511
  • WhatsApp Support: +971 60 052 5500
  • Email: customer.care@fab.ae
  • Availability: 24/7 (including weekends & public holidays)

👉 Lost your FAB card or suspect fraud? Call customer care immediately to block your card.
Last updated: January 2026
Information verified from official channels of First Abu Dhabi Bank.

ratibi card salary check
FAB balance inquiry

What Is FAB Customer Care & What Can They Help With?

FAB Customer Care

FAB Customer Care is the official customer support service of First Abu Dhabi Bank, created to help customers resolve banking issues quickly without visiting a branch.

FAB customer care can assist with:

  • Account access and balance inquiries
  • Debit and credit card issues
  • Lost or blocked card emergencies
  • Online & mobile banking problems
  • Loan, EMI, and service-related questions
  • Complaints and service escalations

For most issues, customer care is the fastest and safest option.

FAB Customer Care Numbers (UAE & International)

FAB Customer Care Number – UAE

  • 600 52 5500

Best for:

  • Urgent banking issues
  • Card blocking
  • Account verification
  • Transaction disputes

FAB Customer Care Number – Outside UAE

  • +971 2 6811511

Best for:

  • Customers traveling or living abroad
  • International account access issues

⚠️ International call charges may apply depending on your service provider.

How to Talk to a Live Agent at FAB (IVR Tips)

To connect to a live FAB customer care agent faster:

  • Call the FAB customer care number
  • Select your preferred language
  • Choose the option related to cards or accounts
  • Enter verification details when prompted
  • Wait to be transferred to a customer care executive

👉 Calling during early mornings or late evenings often reduces wait time.

FAB Customer Care for Lost or Blocked Cards (Emergency)

If your FAB debit or credit card is lost, stolen:

What to do immediately

  • Call FAB customer care right away
  • Request card blocking
  • Ask for replacement card issuance

🚨 Do not wait. Immediate blocking prevents unauthorized transactions.

Customer care is available 24/7 for card emergencies.

FAB Customer Care Complaint & Escalation Process

If your issue is not resolved during the first interaction:

Step-by-step escalation

  • Contact FAB customer care and register a complaint
  • Note down the complaint reference number
  • Follow up via email if required
  • If unresolved, request escalation to the relevant department

Resolution timeline (TAT)

  • Most complaints are resolved within a few working days, depending on complexity.

FAB Mobile App & Online Banking Support

FAB customer care also supports:

  • FAB mobile app login issues
  • Online banking errors
  • Transaction failures
  • Password or access recovery

👉 For faster help, keep your registered mobile number active before contacting support.

Is FAB Customer Care Free?

  • Calls made within the UAE are charged as per your telecom provider
  • FAB does not charge separately for customer care support
  • WhatsApp and email support are free

Does FAB Customer Care Work on Holidays?

Yes. FAB customer care phone support operates 24/7, including:

  • Weekends
  • UAE public holidays

Some non-urgent services may take longer during holidays.

Important Security & Scam Warning (Must Read)

FAB customer care will NEVER ask for:

  • OTPs
  • PINs
  • CVV numbers
  • Full card details

⚠️ If anyone claims to be FAB and asks for sensitive details, end the conversation immediately and contact official customer care.

Frequently Asked Questions

Yes. FAB customer care phone support is available 24 hours a day, including holidays.

Yes. Customer care can guide you on FAB balance checks via phone banking, mobile app, ATM, or SMS services.

Most complaints are resolved within a few working days, depending on the issue type.

Yes. Follow the IVR options when calling customer care to connect with a live representative.

Conclusion

If you need fast, secure help with your banking services, FAB Customer Care is the most reliable point of contact. With 24/7 phone support, WhatsApp assistance, and email options, FAB ensures customers receive help exactly when they need it.

👉 For emergencies like lost cards or suspicious transactions, always call customer care immediately.

Omar Suleman

A UAE banking & digital payments researcher (8+ years)

Hi, Omar is here, your banking and digital payments guide. I’m analyzing how UAE banks implement mobile banking, SMS banking, prepaid payroll cards (including Ratibi), and wallet ecosystems, with a focus on customer experience, security controls, and real-world usability across FAB and other major UAE banking platforms.

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